{
  "storeName": "Smart COD Store",
  "currency": "EGP",
  "riskThresholds": { "block": 70, "review": 40 },
  "highValueThreshold": 3000,
  "shippingCosts": {
    "BOSTA": { "forward": 60, "return": 60 },
    "ARAMEX": { "forward": 80, "return": 80 },
    "DHL": { "forward": 250, "return": 250 }
  },
  "packagingCost": 10,
  "reminders": {
    "firstAfterH": 2,
    "secondAfterH": 6,
    "thirdAfterH": 24,
    "maxAttempts": 3,
    "reviewAfterH": 48,
    "quietHours": "23:00-09:00"
  },
  "retention": { "enabled": true, "discountPercent": 10, "onlyForReason": ["price"] },
  "lowStockDefault": 5,
  "zoneRules": {
    "METRO": { "carrier": "BOSTA", "service": "BOSTA EXPRESS METRO" },
    "REGIONAL": { "carrier": "ARAMEX", "service": "ARAMEX REGIONAL" },
    "GULF": { "carrier": "DHL", "service": "DHL GULF EXPRESS" },
    "INTL": { "carrier": "DHL", "service": "DHL INTERNATIONAL" }
  },
  "faq": "نؤكد طلبات الدفع عند الاستلام قبل الشحن. يرجى التواصل مع الدعم لأي سؤال عن الطلب.",
  "channels": { "telegram": true, "email": true }
}