{ "id": "CODWF03bCustomerBrain", "name": "COD · WF-03b Customer Message Brain", "active": false, "nodes": [ { "parameters": { "content": "## Layer 3b · Customer Message Brain\nChannel-agnostic conversation state, ownership checks, structured OpenAI intent/sentiment, direct button actions, retention, address changes, escalation, and complete conversation logging.", "height": 240, "width": 2300, "color": 4 }, "id": "wf03b-note-layer", "name": "Layer 3b · AI Decision Brain", "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -1400, -520 ] }, { "parameters": { "inputSource": "passthrough" }, "id": "wf03b-trigger", "name": "Customer Message Request", "type": "n8n-nodes-base.executeWorkflowTrigger", "typeVersion": 1.2, "position": [ -1340, -40 ] }, { "parameters": { "httpMethod": "POST", "path": "test-inbound", "authentication": "none", "responseMode": "responseNode", "options": {} }, "id": "wf03b-test-webhook", "name": "Test Inbound Webhook", "type": "n8n-nodes-base.webhook", "typeVersion": 2.1, "position": [ -1340, 120 ], "webhookId": "cod-test-inbound-v1" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-enabled", "leftValue": "={{ $env.ENABLE_TEST_HOOKS }}", "rightValue": "true", "operator": { "type": "string", "operation": "equals" } }, { "id": "wf03b-test-key", "leftValue": "={{ $json.headers['x-api-key'] || '' }}", "rightValue": "={{ $env.ORDER_WEBHOOK_KEY }}", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-test-gate", "name": "Test Hooks Enabled & Authorized?", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ -1120, 120 ] }, { "parameters": { "respondWith": "json", "responseBody": "={{ { accepted: true } }}", "options": { "responseCode": 202 } }, "id": "wf03b-test-accepted", "name": "Respond Test Accepted", "type": "n8n-nodes-base.respondToWebhook", "typeVersion": 1.5, "position": [ -900, 240 ] }, { "parameters": { "respondWith": "json", "responseBody": "={{ { error: 'NOT_FOUND' } }}", "options": { "responseCode": 404 } }, "id": "wf03b-test-disabled", "name": "Respond Test Hook Unavailable", "type": "n8n-nodes-base.respondToWebhook", "typeVersion": 1.5, "position": [ -900, 400 ] }, { "parameters": { "jsCode": "let __smartCodRun;\n(() => {\n // n8n/code/inbound.ts\n var intents = /* @__PURE__ */ new Set([\"confirm\", \"cancel\", \"change_address\", \"question\", \"complaint\", \"unclear\"]);\n var reasons = /* @__PURE__ */ new Set([\"price\", \"changed_mind\", \"duplicate\", \"delivery_time\", \"other\"]);\n var sentiments = /* @__PURE__ */ new Set([\"positive\", \"neutral\", \"negative\", \"angry\"]);\n function object(value) {\n return value && typeof value === \"object\" ? value : {};\n }\n function validateAnalysis(value) {\n const candidate = typeof value === \"string\" ? object(JSON.parse(value)) : object(value);\n const intent = String(candidate.intent ?? \"unclear\");\n const cancelReason = candidate.cancel_reason == null ? null : String(candidate.cancel_reason);\n const sentiment = String(candidate.sentiment ?? \"neutral\");\n const confidence = Number(candidate.confidence ?? 0);\n if (!intents.has(intent) || cancelReason !== null && !reasons.has(cancelReason) || !sentiments.has(sentiment) || !Number.isFinite(confidence)) {\n throw new Error(\"Invalid AI intent payload\");\n }\n return {\n intent,\n new_address: candidate.new_address == null ? null : String(candidate.new_address),\n cancel_reason: cancelReason,\n sentiment,\n confidence: Math.max(0, Math.min(1, confidence)),\n reply_ar: String(candidate.reply_ar ?? \"\")\n };\n }\n function normalizeInbound(payload) {\n const source = object(payload.body ?? payload);\n if (source.inbound && typeof source.inbound === \"object\") {\n return source.inbound;\n }\n if (source.chatId) {\n return {\n channel: \"TELEGRAM\",\n chatId: String(source.chatId),\n username: source.username ? String(source.username) : void 0,\n text: String(source.text ?? source.transcript ?? \"\"),\n transcript: source.transcript ? String(source.transcript) : void 0,\n callbackData: source.callbackData ? String(source.callbackData) : void 0,\n messageType: String(source.messageType ?? (source.callbackData ? \"BUTTON\" : \"TEXT\")),\n fileId: source.fileId ? String(source.fileId) : void 0,\n analysis: source.analysis ? validateAnalysis(source.analysis) : void 0,\n raw: source\n };\n }\n const message = object(source.message);\n const callback = object(source.callback_query);\n const callbackMessage = object(callback.message);\n const chat = object(message.chat ?? callbackMessage.chat);\n const from = object(message.from ?? callback.from);\n const voice = object(message.voice ?? message.audio);\n const callbackData = callback.data ? String(callback.data) : void 0;\n const transcript = source.transcript ? String(source.transcript) : void 0;\n return {\n channel: \"TELEGRAM\",\n chatId: String(chat.id ?? \"\"),\n username: from.username ? String(from.username) : void 0,\n text: String(message.text ?? message.caption ?? transcript ?? callbackData ?? \"\"),\n transcript,\n callbackData,\n messageType: callbackData ? \"BUTTON\" : voice.file_id ? \"VOICE\" : \"TEXT\",\n fileId: voice.file_id ? String(voice.file_id) : void 0,\n raw: source\n };\n }\n function run(items) {\n return items.map((item) => ({ ...item, json: { inbound: normalizeInbound(item.json) } }));\n }\n\n // inbound.bundle-entry.ts\n __smartCodRun = run;\n})();\nreturn __smartCodRun($input.all(), { now: new Date().toISOString() });" }, "id": "wf03b-normalize", "name": "Normalize to InboundMessage", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ -880, -40 ] }, { "parameters": { "url": "={{ $env.INTERNAL_API_URL }}/api/internal/customers/by-telegram/{{ encodeURIComponent($json.inbound.chatId) }}", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "options": { "timeout": 10000 } }, "id": "wf03b-customer", "name": "Fetch Customer & Open Order", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ -640, -40 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "url": "={{ $env.INTERNAL_API_URL }}/api/internal/settings", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "options": { "timeout": 10000 } }, "id": "wf03b-settings", "name": "Fetch Order & FAQ Settings", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ -400, -40 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-context-inbound", "name": "inbound", "value": "={{ $('Normalize to InboundMessage').item.json.inbound }}", "type": "object" }, { "id": "wf03b-context-customer", "name": "customer", "value": "={{ $('Fetch Customer & Open Order').item.json.customer }}", "type": "object" }, { "id": "wf03b-context-order", "name": "order", "value": "={{ $('Fetch Customer & Open Order').item.json.latestOpenOrder }}", "type": "object" }, { "id": "wf03b-context-pending", "name": "pendingAction", "value": "={{ $('Fetch Customer & Open Order').item.json.pendingAction }}", "type": "string" }, { "id": "wf03b-context-settings", "name": "settings", "value": "={{ $json }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-context", "name": "Merge Conversation & Order Context", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ -160, -40 ] }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/conversations", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ orderId: $json.order?.id || undefined, customerId: $json.customer.id, channel: 'TELEGRAM', direction: 'IN', messageType: $json.inbound.messageType, content: $json.inbound.text || undefined, transcript: $json.inbound.transcript || undefined, intent: $json.inbound.analysis?.intent || ($json.pendingAction === 'AWAIT_ADDRESS' ? 'change_address' : undefined), sentiment: $json.inbound.analysis?.sentiment || undefined, confidence: $json.inbound.analysis?.confidence, externalRef: $json.inbound.fileId || undefined, raw: $json.inbound.raw }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-log-inbound", "name": "Log Conversation Entry", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 80, -40 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-restore-inbound", "name": "inbound", "value": "={{ $('Merge Conversation & Order Context').item.json.inbound }}", "type": "object" }, { "id": "wf03b-restore-customer", "name": "customer", "value": "={{ $('Merge Conversation & Order Context').item.json.customer }}", "type": "object" }, { "id": "wf03b-restore-order", "name": "order", "value": "={{ $('Merge Conversation & Order Context').item.json.order }}", "type": "object" }, { "id": "wf03b-restore-pending", "name": "pendingAction", "value": "={{ $('Merge Conversation & Order Context').item.json.pendingAction }}", "type": "string" }, { "id": "wf03b-restore-settings", "name": "settings", "value": "={{ $('Merge Conversation & Order Context').item.json.settings }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-restore", "name": "Restore Conversation Context", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 320, -40 ] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-pending-address", "leftValue": "={{ $json.pendingAction }}", "rightValue": "AWAIT_ADDRESS", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-pending-router", "name": "Pending-Action Switch", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 560, -40 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-pending-address-value", "name": "shipping", "value": "={{ { address: $json.inbound.text, country: $json.order.country } }}", "type": "object" }, { "id": "wf03b-pending-address-context", "name": "decisionContext", "value": "={{ $json }}", "type": "object" }, { "id": "wf03b-pending-address-settings", "name": "settings", "value": "={{ $json.settings }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-address-pending", "name": "Prepare Pending New Address", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 800, -240 ] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-has-callback", "leftValue": "={{ $json.inbound.callbackData || '' }}", "rightValue": "", "operator": { "type": "string", "operation": "notEmpty", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-callback-router", "name": "Callback or AI Router", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 800, 40 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-callback-order", "name": "callbackOrderId", "value": "={{ ($json.inbound.callbackData.match(/ORD-\\d{13}$/) || [null])[0] }}", "type": "string" }, { "id": "wf03b-callback-context", "name": "decisionContext", "value": "={{ $json }}", "type": "object" } ] }, "includeOtherFields": true, "options": {} }, "id": "wf03b-callback-parse", "name": "Process Button Action Direct", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1040, -20 ] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-owned", "leftValue": "={{ $json.callbackOrderId }}", "rightValue": "={{ $json.order.id }}", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-ownership", "name": "Callback Owns Open Order?", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 1280, -20 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-forged-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-forged-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-forged-template", "name": "template", "value": "holding_reply", "type": "string" }, { "id": "wf03b-forged-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-forged-chat", "name": "chatId", "value": "={{ $json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-forged-vars", "name": "vars", "value": "={{ {} }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-forged-payload", "name": "Reject Forged Callback", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1520, 100 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-forged-send", "name": "Send Forged Action Rejection", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 1760, 100 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-callback-analysis", "name": "analysis", "value": "={{ (() => { const value = $json.inbound.callbackData; if (value.startsWith('act:confirm:') || value.startsWith('ret:accept:')) return { intent: 'confirm', new_address: null, cancel_reason: null, sentiment: 'positive', confidence: 1, reply_ar: 'تم التأكيد' }; if (value.startsWith('act:cancel:') || value.startsWith('ret:decline:')) return { intent: 'cancel', new_address: null, cancel_reason: value.startsWith('ret:decline:') ? 'price' : 'other', sentiment: 'neutral', confidence: 1, reply_ar: 'تم الإلغاء' }; if (value.startsWith('act:addr:')) return { intent: 'change_address', new_address: null, cancel_reason: null, sentiment: 'neutral', confidence: 1, reply_ar: 'أرسل العنوان الجديد' }; return { intent: 'unclear', new_address: null, cancel_reason: null, sentiment: 'neutral', confidence: 0, reply_ar: '' }; })() }}", "type": "object" } ] }, "includeOtherFields": true, "options": {} }, "id": "wf03b-callback-analysis", "name": "Map Callback to Trusted Intent", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1520, -80 ] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-canned", "leftValue": "={{ $json.inbound.analysis ? 'yes' : '' }}", "rightValue": "yes", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-canned-router", "name": "Canned Test Analysis?", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 1040, 220 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-use-canned", "name": "analysis", "value": "={{ $json.inbound.analysis }}", "type": "object" } ] }, "includeOtherFields": true, "options": {} }, "id": "wf03b-canned", "name": "Use Canned Structured Analysis", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1280, 180 ] }, { "parameters": { "promptType": "define", "text": "={{ 'Customer message: ' + $json.inbound.text + '\nOrder data: ' + JSON.stringify($json.order) + '\nStore FAQ: ' + $json.settings.faq }}", "options": { "systemMessage": "You classify COD customer messages written in Egyptian, Gulf or Modern Standard Arabic, or English. Answer politely in the customer's dialect. Never invent prices, policies, or dates beyond the supplied order data and FAQ. Return only the structured JSON requested by the output parser." } }, "id": "wf03b-agent", "name": "AI Agent", "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3.1, "position": [ 1280, 320 ] }, { "parameters": { "modelName": "={{ $env.OPENAI_MODEL }}", "options": { "temperature": 0 } }, "id": "wf03b-model", "name": "OpenAI Chat Model", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.3, "position": [ 1180, 500 ], "credentials": { "openAiApi": { "id": "cred_openai", "name": "COD OpenAI" } } }, { "parameters": { "jsonSchemaExample": "{\"intent\":\"confirm\",\"new_address\":null,\"cancel_reason\":null,\"sentiment\":\"positive\",\"confidence\":0.95,\"reply_ar\":\"تم\"}" }, "id": "wf03b-parser", "name": "Structured Output Parser", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "typeVersion": 1.3, "position": [ 1420, 500 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-ai-analysis", "name": "analysis", "value": "={{ typeof $json.output === 'string' ? JSON.parse($json.output) : $json.output }}", "type": "object" } ] }, "includeOtherFields": true, "options": {} }, "id": "wf03b-ai-normalize", "name": "Normalize Structured AI Output", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1520, 320 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-decision-inbound", "name": "inbound", "value": "={{ $('Restore Conversation Context').item.json.inbound }}", "type": "object" }, { "id": "wf03b-decision-customer", "name": "customer", "value": "={{ $('Restore Conversation Context').item.json.customer }}", "type": "object" }, { "id": "wf03b-decision-order", "name": "order", "value": "={{ $('Restore Conversation Context').item.json.order }}", "type": "object" }, { "id": "wf03b-decision-settings", "name": "settings", "value": "={{ $('Restore Conversation Context').item.json.settings }}", "type": "object" }, { "id": "wf03b-decision-analysis", "name": "analysis", "value": "={{ $json.analysis }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-decision", "name": "Merge Order & AI Intent Context", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1780, 260 ] }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/conversations", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ orderId: $json.order.id, customerId: $json.customer.id, channel: 'TELEGRAM', direction: 'IN', messageType: $json.inbound.messageType, content: $json.inbound.text, transcript: $json.inbound.transcript || undefined, intent: $json.analysis.intent, sentiment: $json.analysis.sentiment, confidence: $json.analysis.confidence, escalated: $json.analysis.sentiment === 'angry' || $json.analysis.intent === 'complaint' || $json.analysis.intent === 'unclear' || $json.analysis.confidence < 0.6, aiModel: $env.OPENAI_MODEL, raw: { analysis: $json.analysis } }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-log-analysis", "name": "Log Intent, Sentiment & Confidence", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 2020, 260 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-after-log-inbound", "name": "inbound", "value": "={{ $('Merge Order & AI Intent Context').item.json.inbound }}", "type": "object" }, { "id": "wf03b-after-log-customer", "name": "customer", "value": "={{ $('Merge Order & AI Intent Context').item.json.customer }}", "type": "object" }, { "id": "wf03b-after-log-order", "name": "order", "value": "={{ $('Merge Order & AI Intent Context').item.json.order }}", "type": "object" }, { "id": "wf03b-after-log-settings", "name": "settings", "value": "={{ $('Merge Order & AI Intent Context').item.json.settings }}", "type": "object" }, { "id": "wf03b-after-log-analysis", "name": "analysis", "value": "={{ $('Merge Order & AI Intent Context').item.json.analysis }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-after-log", "name": "Restore Decision Context", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2260, 260 ] }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-angry-sentiment", "leftValue": "={{ $json.analysis.sentiment }}", "rightValue": "angry", "operator": { "type": "string", "operation": "equals" } }, { "id": "wf03b-complaint-intent", "leftValue": "={{ $json.analysis.intent }}", "rightValue": "complaint", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "or" }, "options": {} }, "id": "wf03b-angry", "name": "Angry Customer Sentiment Filter", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 2500, 260 ] }, { "parameters": { "rules": { "values": [ { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-intent-confirm", "leftValue": "={{ $json.analysis.intent }}", "rightValue": "confirm", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Confirm" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-intent-cancel", "leftValue": "={{ $json.analysis.intent }}", "rightValue": "cancel", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Cancel" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-intent-address", "leftValue": "={{ $json.analysis.intent }}", "rightValue": "change_address", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Change Address" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-intent-question", "leftValue": "={{ $json.analysis.intent }}", "rightValue": "question", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Question" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-intent-unclear", "leftValue": "={{ $json.analysis.intent === 'unclear' || $json.analysis.confidence < 0.6 ? 'yes' : '' }}", "rightValue": "yes", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Unclear" } ] }, "options": { "fallbackOutput": "none" } }, "id": "wf03b-intent-router", "name": "Intent Decision Final Router", "type": "n8n-nodes-base.switch", "typeVersion": 3.4, "position": [ 2740, 360 ] }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/orders/{{ $json.order.id }}/transition", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ to: 'NEEDS_REVIEW', reason: 'ANGRY_CUSTOMER', actor: 'ai', meta: { transcript: $json.inbound.transcript || $json.inbound.text, sentiment: $json.analysis.sentiment } }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-angry-transition", "name": "Flag Angry Customer for Review", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 2740, 80 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/orders/{{ $('Restore Decision Context').item.json.order.id }}/transition", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ to: 'CONFIRMED', actor: 'customer', meta: { channel: 'TELEGRAM', intent: 'confirm' } }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-confirm-transition", "name": "Transition CONFIRMED", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3020, 260 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-retention-reason", "leftValue": "={{ $json.analysis.cancel_reason }}", "rightValue": "price", "operator": { "type": "string", "operation": "equals" } }, { "id": "wf03b-retention-enabled", "leftValue": "={{ $json.settings.retention.enabled }}", "rightValue": true, "operator": { "type": "boolean", "operation": "true", "singleValue": true } }, { "id": "wf03b-retention-unused", "leftValue": "={{ $json.order.retentionOffered }}", "rightValue": false, "operator": { "type": "boolean", "operation": "false", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-retention-router", "name": "Sales Retention Negotiator", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 3020, 400 ] }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/orders/{{ $json.order.id }}/discount", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ percent: $json.settings.retention.discountPercent }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-retention-discount", "name": "Apply Retention Discount", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3260, 360 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/orders/{{ $json.order.id }}/transition", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ to: 'CANCELLED', reason: $json.analysis.cancel_reason || 'other', actor: 'customer', meta: { channel: 'TELEGRAM' } }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-cancel-transition", "name": "Transition CANCELLED", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3260, 480 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "wf03b-address-inline", "leftValue": "={{ $json.analysis.new_address || '' }}", "rightValue": "", "operator": { "type": "string", "operation": "notEmpty", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "id": "wf03b-address-router", "name": "New Address Included?", "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 3020, 600 ] }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/customers/{{ $json.customer.id }}/pending-action", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ action: 'AWAIT_ADDRESS', orderId: $json.order.id }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-await-address", "name": "Set AWAIT_ADDRESS State", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3260, 680 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-inline-address-value", "name": "shipping", "value": "={{ { address: $json.analysis.new_address, country: $json.order.country } }}", "type": "object" }, { "id": "wf03b-inline-address-context", "name": "decisionContext", "value": "={{ $json }}", "type": "object" }, { "id": "wf03b-inline-address-settings", "name": "settings", "value": "={{ $json.settings }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-address-inline", "name": "Prepare Inline New Address", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3260, 580 ] }, { "parameters": { "jsCode": "let __smartCodRun;\n(() => {\n // shared/data/eg-governorates.json\n var eg_governorates_default = [\n {\n code: \"CAI\",\n ar: \"\\u0627\\u0644\\u0642\\u0627\\u0647\\u0631\\u0629\",\n en: \"Cairo\",\n aliases: [\"\\u0627\\u0644\\u0642\\u0627\\u0647\\u0631\\u0647\", \"\\u0642\\u0627\\u0647\\u0631\\u0629\", \"cairo\", \"al qahirah\", \"nasr city\", \"\\u0645\\u062F\\u064A\\u0646\\u0629 \\u0646\\u0635\\u0631\", \"\\u0645\\u0635\\u0631 \\u0627\\u0644\\u062C\\u062F\\u064A\\u062F\\u0629\", \"heliopolis\", \"\\u0627\\u0644\\u0645\\u0639\\u0627\\u062F\\u064A\", \"maadi\", \"\\u0627\\u0644\\u062A\\u062C\\u0645\\u0639 \\u0627\\u0644\\u062E\\u0627\\u0645\\u0633\", \"new cairo\", \"\\u0634\\u0628\\u0631\\u0627\", \"\\u062D\\u0644\\u0648\\u0627\\u0646\"],\n zone: \"METRO\"\n },\n {\n code: \"GIZ\",\n ar: \"\\u0627\\u0644\\u062C\\u064A\\u0632\\u0629\",\n en: \"Giza\",\n aliases: [\"\\u0627\\u0644\\u062C\\u064A\\u0632\\u0647\", \"\\u062C\\u064A\\u0632\\u0629\", \"giza\", \"gizeh\", \"6 october\", \"6th of october\", \"\\u0666 \\u0623\\u0643\\u062A\\u0648\\u0628\\u0631\", \"\\u0627\\u0644\\u0633\\u0627\\u062F\\u0633 \\u0645\\u0646 \\u0623\\u0643\\u062A\\u0648\\u0628\\u0631\", \"\\u0627\\u0644\\u0634\\u064A\\u062E \\u0632\\u0627\\u064A\\u062F\", \"sheikh zayed\", \"\\u0627\\u0644\\u0647\\u0631\\u0645\", \"haram\", \"\\u0627\\u0644\\u062F\\u0642\\u064A\", \"dokki\", \"\\u0627\\u0644\\u0645\\u0647\\u0646\\u062F\\u0633\\u064A\\u0646\"],\n zone: \"METRO\"\n },\n {\n code: \"ALX\",\n ar: \"\\u0627\\u0644\\u0625\\u0633\\u0643\\u0646\\u062F\\u0631\\u064A\\u0629\",\n en: \"Alexandria\",\n aliases: [\"\\u0627\\u0644\\u0627\\u0633\\u0643\\u0646\\u062F\\u0631\\u064A\\u0629\", \"\\u0627\\u0644\\u0625\\u0633\\u0643\\u0646\\u062F\\u0631\\u064A\\u0647\", \"\\u0627\\u0633\\u0643\\u0646\\u062F\\u0631\\u064A\\u0629\", \"alexandria\", \"alex\", \"\\u0633\\u0645\\u0648\\u062D\\u0629\", \"smouha\", \"\\u0633\\u064A\\u062F\\u064A \\u062C\\u0627\\u0628\\u0631\", \"\\u0627\\u0644\\u0645\\u0646\\u062A\\u0632\\u0629\", \"\\u0627\\u0644\\u0639\\u062C\\u0645\\u064A\", \"borg el arab\", \"\\u0628\\u0631\\u062C \\u0627\\u0644\\u0639\\u0631\\u0628\"],\n zone: \"METRO\"\n },\n {\n code: \"DK\",\n ar: \"\\u0627\\u0644\\u062F\\u0642\\u0647\\u0644\\u064A\\u0629\",\n en: \"Dakahlia\",\n aliases: [\"\\u0627\\u0644\\u062F\\u0642\\u0647\\u0644\\u064A\\u0647\", \"dakahlia\", \"dakhelya\", \"\\u0627\\u0644\\u0645\\u0646\\u0635\\u0648\\u0631\\u0629\", \"mansoura\", \"\\u0637\\u0644\\u062E\\u0627\", \"talkha\", \"\\u0645\\u064A\\u062A \\u063A\\u0645\\u0631\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"BA\",\n ar: \"\\u0627\\u0644\\u0628\\u062D\\u0631 \\u0627\\u0644\\u0623\\u062D\\u0645\\u0631\",\n en: \"Red Sea\",\n aliases: [\"\\u0627\\u0644\\u0628\\u062D\\u0631 \\u0627\\u0644\\u0627\\u062D\\u0645\\u0631\", \"red sea\", \"\\u0627\\u0644\\u063A\\u0631\\u062F\\u0642\\u0629\", \"hurghada\", \"\\u0633\\u0641\\u0627\\u062C\\u0627\", \"\\u0645\\u0631\\u0633\\u0649 \\u0639\\u0644\\u0645\", \"marsa alam\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"BH\",\n ar: \"\\u0627\\u0644\\u0628\\u062D\\u064A\\u0631\\u0629\",\n en: \"Beheira\",\n aliases: [\"\\u0627\\u0644\\u0628\\u062D\\u064A\\u0631\\u0647\", \"beheira\", \"behera\", \"\\u062F\\u0645\\u0646\\u0647\\u0648\\u0631\", \"damanhur\", \"\\u0643\\u0641\\u0631 \\u0627\\u0644\\u062F\\u0648\\u0627\\u0631\", \"\\u0631\\u0634\\u064A\\u062F\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"FYM\",\n ar: \"\\u0627\\u0644\\u0641\\u064A\\u0648\\u0645\",\n en: \"Fayoum\",\n aliases: [\"\\u0627\\u0644\\u0641\\u064A\\u0648\\u0645\", \"\\u0641\\u064A\\u0648\\u0645\", \"fayoum\", \"faiyum\", \"\\u0633\\u0646\\u0648\\u0631\\u0633\", \"\\u0625\\u0637\\u0633\\u0627\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"GH\",\n ar: \"\\u0627\\u0644\\u063A\\u0631\\u0628\\u064A\\u0629\",\n en: \"Gharbia\",\n aliases: [\"\\u0627\\u0644\\u063A\\u0631\\u0628\\u064A\\u0647\", \"gharbia\", \"\\u0637\\u0646\\u0637\\u0627\", \"tanta\", \"\\u0627\\u0644\\u0645\\u062D\\u0644\\u0629 \\u0627\\u0644\\u0643\\u0628\\u0631\\u0649\", \"mahalla\", \"\\u0632\\u0641\\u062A\\u0649\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"IS\",\n ar: \"\\u0627\\u0644\\u0625\\u0633\\u0645\\u0627\\u0639\\u064A\\u0644\\u064A\\u0629\",\n en: \"Ismailia\",\n aliases: [\"\\u0627\\u0644\\u0627\\u0633\\u0645\\u0627\\u0639\\u064A\\u0644\\u064A\\u0629\", \"\\u0627\\u0644\\u0625\\u0633\\u0645\\u0627\\u0639\\u064A\\u0644\\u064A\\u0647\", \"ismailia\", \"\\u0627\\u0644\\u062A\\u0644 \\u0627\\u0644\\u0643\\u0628\\u064A\\u0631\", \"\\u0641\\u0627\\u064A\\u062F\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"MNF\",\n ar: \"\\u0627\\u0644\\u0645\\u0646\\u0648\\u0641\\u064A\\u0629\",\n en: \"Monufia\",\n aliases: [\"\\u0627\\u0644\\u0645\\u0646\\u0648\\u0641\\u064A\\u0647\", \"\\u0627\\u0644\\u0645\\u0646\\u0648\\u0641\\u064A\\u0629\", \"monufia\", \"menofia\", \"\\u0634\\u0628\\u064A\\u0646 \\u0627\\u0644\\u0643\\u0648\\u0645\", \"shebin el kom\", \"\\u0645\\u0646\\u0648\\u0641\", \"\\u0627\\u0644\\u0633\\u0627\\u062F\\u0627\\u062A\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"MN\",\n ar: \"\\u0627\\u0644\\u0645\\u0646\\u064A\\u0627\",\n en: \"Minya\",\n aliases: [\"\\u0627\\u0644\\u0645\\u0646\\u064A\\u0627\", \"\\u0645\\u0646\\u064A\\u0627\", \"minya\", \"\\u0645\\u0644\\u0648\\u064A\", \"mallawi\", \"\\u0633\\u0645\\u0627\\u0644\\u0648\\u0637\", \"\\u0628\\u0646\\u064A \\u0645\\u0632\\u0627\\u0631\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"KB\",\n ar: \"\\u0627\\u0644\\u0642\\u0644\\u064A\\u0648\\u0628\\u064A\\u0629\",\n en: \"Qalyubia\",\n aliases: [\"\\u0627\\u0644\\u0642\\u0644\\u064A\\u0648\\u0628\\u064A\\u0647\", \"qalyubia\", \"qaliubiya\", \"\\u0628\\u0646\\u0647\\u0627\", \"banha\", \"\\u0634\\u0628\\u0631\\u0627 \\u0627\\u0644\\u062E\\u064A\\u0645\\u0629\", \"\\u0627\\u0644\\u0639\\u0628\\u0648\\u0631\", \"\\u0627\\u0644\\u062E\\u0627\\u0646\\u0643\\u0629\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"WAD\",\n ar: \"\\u0627\\u0644\\u0648\\u0627\\u062F\\u064A \\u0627\\u0644\\u062C\\u062F\\u064A\\u062F\",\n en: \"New Valley\",\n aliases: [\"\\u0627\\u0644\\u0648\\u0627\\u062F\\u0649 \\u0627\\u0644\\u062C\\u062F\\u064A\\u062F\", \"new valley\", \"el wadi el gedid\", \"\\u0627\\u0644\\u062E\\u0627\\u0631\\u062C\\u0629\", \"kharga\", \"\\u0627\\u0644\\u062F\\u0627\\u062E\\u0644\\u0629\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"SUZ\",\n ar: \"\\u0627\\u0644\\u0633\\u0648\\u064A\\u0633\",\n en: \"Suez\",\n aliases: [\"\\u0627\\u0644\\u0633\\u0648\\u064A\\u0633\", \"\\u0633\\u0648\\u064A\\u0633\", \"suez\", \"\\u0627\\u0644\\u0639\\u064A\\u0646 \\u0627\\u0644\\u0633\\u062E\\u0646\\u0629\", \"ain sokhna\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"ASN\",\n ar: \"\\u0623\\u0633\\u0648\\u0627\\u0646\",\n en: \"Aswan\",\n aliases: [\"\\u0627\\u0633\\u0648\\u0627\\u0646\", \"aswan\", \"\\u0625\\u062F\\u0641\\u0648\", \"edfu\", \"\\u0643\\u0648\\u0645 \\u0623\\u0645\\u0628\\u0648\", \"\\u0646\\u0635\\u0631 \\u0627\\u0644\\u0646\\u0648\\u0628\\u0629\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"AST\",\n ar: \"\\u0623\\u0633\\u064A\\u0648\\u0637\",\n en: \"Assiut\",\n aliases: [\"\\u0627\\u0633\\u064A\\u0648\\u0637\", \"\\u0623\\u0633\\u064A\\u0648\\u0637\", \"assiut\", \"asyut\", \"\\u062F\\u064A\\u0631\\u0648\\u0637\", \"\\u0645\\u0646\\u0641\\u0644\\u0648\\u0637\", \"\\u0627\\u0644\\u0642\\u0648\\u0635\\u064A\\u0629\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"BNS\",\n ar: \"\\u0628\\u0646\\u064A \\u0633\\u0648\\u064A\\u0641\",\n en: \"Beni Suef\",\n aliases: [\"\\u0628\\u0646\\u0649 \\u0633\\u0648\\u064A\\u0641\", \"beni suef\", \"bani suwayf\", \"\\u0627\\u0644\\u0648\\u0627\\u0633\\u0637\\u0649\", \"\\u0628\\u0628\\u0627\", \"\\u0646\\u0627\\u0635\\u0631 \\u0628\\u0646\\u064A \\u0633\\u0648\\u064A\\u0641\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"PTS\",\n ar: \"\\u0628\\u0648\\u0631\\u0633\\u0639\\u064A\\u062F\",\n en: \"Port Said\",\n aliases: [\"\\u0628\\u0648\\u0631\\u062A \\u0633\\u0639\\u064A\\u062F\", \"port said\", \"portsaid\", \"\\u0628\\u0648\\u0631 \\u0641\\u0624\\u0627\\u062F\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"DT\",\n ar: \"\\u062F\\u0645\\u064A\\u0627\\u0637\",\n en: \"Damietta\",\n aliases: [\"\\u062F\\u0645\\u064A\\u0627\\u0637\", \"damietta\", \"domyat\", \"\\u0631\\u0623\\u0633 \\u0627\\u0644\\u0628\\u0631\", \"ras el bar\", \"\\u062F\\u0645\\u064A\\u0627\\u0637 \\u0627\\u0644\\u062C\\u062F\\u064A\\u062F\\u0629\", \"\\u0643\\u0641\\u0631 \\u0633\\u0639\\u062F\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"SHR\",\n ar: \"\\u0627\\u0644\\u0634\\u0631\\u0642\\u064A\\u0629\",\n en: \"Sharqia\",\n aliases: [\"\\u0627\\u0644\\u0634\\u0631\\u0642\\u064A\\u0647\", \"sharqia\", \"sharkia\", \"\\u0627\\u0644\\u0632\\u0642\\u0627\\u0632\\u064A\\u0642\", \"zagazig\", \"\\u0627\\u0644\\u0639\\u0627\\u0634\\u0631 \\u0645\\u0646 \\u0631\\u0645\\u0636\\u0627\\u0646\", \"10th of ramadan\", \"\\u0628\\u0644\\u0628\\u064A\\u0633\", \"\\u0645\\u0646\\u064A\\u0627 \\u0627\\u0644\\u0642\\u0645\\u062D\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"JS\",\n ar: \"\\u062C\\u0646\\u0648\\u0628 \\u0633\\u064A\\u0646\\u0627\\u0621\",\n en: \"South Sinai\",\n aliases: [\"\\u062C\\u0646\\u0648\\u0628 \\u0633\\u064A\\u0646\\u0627\", \"south sinai\", \"\\u0634\\u0631\\u0645 \\u0627\\u0644\\u0634\\u064A\\u062E\", \"sharm el sheikh\", \"\\u062F\\u0647\\u0628\", \"dahab\", \"\\u0637\\u0648\\u0631 \\u0633\\u064A\\u0646\\u0627\\u0621\", \"\\u0646\\u0648\\u064A\\u0628\\u0639\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"KFS\",\n ar: \"\\u0643\\u0641\\u0631 \\u0627\\u0644\\u0634\\u064A\\u062E\",\n en: \"Kafr El Sheikh\",\n aliases: [\"\\u0643\\u0641\\u0631 \\u0627\\u0644\\u0634\\u064A\\u062E\", \"kafr el sheikh\", \"kafr al shaykh\", \"\\u062F\\u0633\\u0648\\u0642\", \"desouk\", \"\\u0628\\u0644\\u0637\\u064A\\u0645\", \"\\u0641\\u0648\\u0647\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"MT\",\n ar: \"\\u0645\\u0637\\u0631\\u0648\\u062D\",\n en: \"Matrouh\",\n aliases: [\"\\u0645\\u0631\\u0633\\u0649 \\u0645\\u0637\\u0631\\u0648\\u062D\", \"matrouh\", \"marsa matruh\", \"\\u0627\\u0644\\u0633\\u0627\\u062D\\u0644 \\u0627\\u0644\\u0634\\u0645\\u0627\\u0644\\u064A\", \"north coast\", \"\\u0627\\u0644\\u0639\\u0644\\u0645\\u064A\\u0646\", \"alamein\", \"\\u0633\\u064A\\u0648\\u0629\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"LX\",\n ar: \"\\u0627\\u0644\\u0623\\u0642\\u0635\\u0631\",\n en: \"Luxor\",\n aliases: [\"\\u0627\\u0644\\u0627\\u0642\\u0635\\u0631\", \"\\u0623\\u0642\\u0635\\u0631\", \"luxor\", \"\\u0627\\u0644\\u0642\\u0631\\u0646\\u0629\", \"\\u0625\\u0633\\u0646\\u0627\", \"esna\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"KN\",\n ar: \"\\u0642\\u0646\\u0627\",\n en: \"Qena\",\n aliases: [\"\\u0642\\u0646\\u0627\", \"qena\", \"kina\", \"\\u0646\\u062C\\u0639 \\u062D\\u0645\\u0627\\u062F\\u064A\", \"nag hammadi\", \"\\u0642\\u0648\\u0635\", \"\\u062F\\u0634\\u0646\\u0627\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"SIN\",\n ar: \"\\u0634\\u0645\\u0627\\u0644 \\u0633\\u064A\\u0646\\u0627\\u0621\",\n en: \"North Sinai\",\n aliases: [\"\\u0634\\u0645\\u0627\\u0644 \\u0633\\u064A\\u0646\\u0627\", \"north sinai\", \"\\u0627\\u0644\\u0639\\u0631\\u064A\\u0634\", \"arish\", \"\\u0628\\u0626\\u0631 \\u0627\\u0644\\u0639\\u0628\\u062F\", \"\\u0631\\u0641\\u062D\"],\n zone: \"REGIONAL\"\n },\n {\n code: \"SHG\",\n ar: \"\\u0633\\u0648\\u0647\\u0627\\u062C\",\n en: \"Sohag\",\n aliases: [\"\\u0633\\u0648\\u0647\\u0627\\u062C\", \"sohag\", \"suhag\", \"\\u0623\\u062E\\u0645\\u064A\\u0645\", \"akhmim\", \"\\u0637\\u0647\\u0637\\u0627\", \"\\u062C\\u0631\\u062C\\u0627\"],\n zone: \"REGIONAL\"\n }\n ];\n\n // shared/data/gulf-countries.json\n var gulf_countries_default = [\n {\n code: \"SA\",\n dialCode: \"+966\",\n ar: \"\\u0627\\u0644\\u0645\\u0645\\u0644\\u0643\\u0629 \\u0627\\u0644\\u0639\\u0631\\u0628\\u064A\\u0629 \\u0627\\u0644\\u0633\\u0639\\u0648\\u062F\\u064A\\u0629\",\n en: \"Saudi Arabia\",\n aliases: [\"\\u0627\\u0644\\u0633\\u0639\\u0648\\u062F\\u064A\\u0629\", \"\\u0627\\u0644\\u0633\\u0639\\u0648\\u062F\\u064A\\u0647\", \"ksa\", \"saudi\", \"saudi arabia\", \"riyadh\", \"\\u0627\\u0644\\u0631\\u064A\\u0627\\u0636\", \"jeddah\", \"\\u062C\\u062F\\u0629\"],\n zone: \"GULF\"\n },\n {\n code: \"AE\",\n dialCode: \"+971\",\n ar: \"\\u0627\\u0644\\u0625\\u0645\\u0627\\u0631\\u0627\\u062A \\u0627\\u0644\\u0639\\u0631\\u0628\\u064A\\u0629 \\u0627\\u0644\\u0645\\u062A\\u062D\\u062F\\u0629\",\n en: \"United Arab Emirates\",\n aliases: [\"\\u0627\\u0644\\u0625\\u0645\\u0627\\u0631\\u0627\\u062A\", \"\\u0627\\u0644\\u0627\\u0645\\u0627\\u0631\\u0627\\u062A\", \"uae\", \"emirates\", \"dubai\", \"\\u062F\\u0628\\u064A\", \"abu dhabi\", \"\\u0623\\u0628\\u0648\\u0638\\u0628\\u064A\", \"sharjah\", \"\\u0627\\u0644\\u0634\\u0627\\u0631\\u0642\\u0629\"],\n zone: \"GULF\"\n },\n {\n code: \"KW\",\n dialCode: \"+965\",\n ar: \"\\u0627\\u0644\\u0643\\u0648\\u064A\\u062A\",\n en: \"Kuwait\",\n aliases: [\"\\u0627\\u0644\\u0643\\u0648\\u064A\\u062A\", \"kuwait\", \"kuwait city\", \"\\u0645\\u062F\\u064A\\u0646\\u0629 \\u0627\\u0644\\u0643\\u0648\\u064A\\u062A\"],\n zone: \"GULF\"\n },\n {\n code: \"QA\",\n dialCode: \"+974\",\n ar: \"\\u0642\\u0637\\u0631\",\n en: \"Qatar\",\n aliases: [\"\\u0642\\u0637\\u0631\", \"qatar\", \"doha\", \"\\u0627\\u0644\\u062F\\u0648\\u062D\\u0629\"],\n zone: \"GULF\"\n },\n {\n code: \"BH\",\n dialCode: \"+973\",\n ar: \"\\u0627\\u0644\\u0628\\u062D\\u0631\\u064A\\u0646\",\n en: \"Bahrain\",\n aliases: [\"\\u0627\\u0644\\u0628\\u062D\\u0631\\u064A\\u0646\", \"bahrain\", \"manama\", \"\\u0627\\u0644\\u0645\\u0646\\u0627\\u0645\\u0629\"],\n zone: \"GULF\"\n },\n {\n code: \"OM\",\n dialCode: \"+968\",\n ar: \"\\u0633\\u0644\\u0637\\u0646\\u0629 \\u0639\\u0645\\u0627\\u0646\",\n en: \"Oman\",\n aliases: [\"\\u0639\\u0645\\u0627\\u0646\", \"\\u0633\\u0644\\u0637\\u0646\\u0629 \\u0639\\u0645\\u0627\\u0646\", \"oman\", \"muscat\", \"\\u0645\\u0633\\u0642\\u0637\"],\n zone: \"GULF\"\n }\n ];\n\n // n8n/code/sanitize.ts\n var arabicIndic = \"\\u0660\\u0661\\u0662\\u0663\\u0664\\u0665\\u0666\\u0667\\u0668\\u0669\";\n var easternArabicIndic = \"\\u06F0\\u06F1\\u06F2\\u06F3\\u06F4\\u06F5\\u06F6\\u06F7\\u06F8\\u06F9\";\n function toAsciiDigits(value) {\n return [...value].map((character) => {\n const arabicIndex = arabicIndic.indexOf(character);\n if (arabicIndex >= 0) return String(arabicIndex);\n const easternIndex = easternArabicIndic.indexOf(character);\n return easternIndex >= 0 ? String(easternIndex) : character;\n }).join(\"\");\n }\n\n // n8n/code/geo.ts\n function searchable(value) {\n return toAsciiDigits(String(value ?? \"\")).toLowerCase().normalize(\"NFKD\").replace(/[\\u064b-\\u065f\\u0670]/g, \"\").replace(/[إأآ]/g, \"\\u0627\").replace(/ى/g, \"\\u064A\").replace(/ة/g, \"\\u0647\").replace(/[^\\p{L}\\p{N}]+/gu, \" \").replace(/\\s+/g, \" \").trim();\n }\n function containsTerm(haystack, term) {\n const normalizedTerm = searchable(term);\n return normalizedTerm.length > 0 && ` ${haystack} `.includes(` ${normalizedTerm} `);\n }\n function explicitCountryCode(value) {\n const raw = String(value ?? \"\").trim();\n if (/^[a-z]{2}$/i.test(raw)) return raw.toUpperCase();\n const normalized = searchable(raw);\n if (!normalized) return void 0;\n if (normalized === \"eg\" || normalized === \"egypt\" || normalized === \"\\u0645\\u0635\\u0631\") return \"EG\";\n return gulf_countries_default.find(\n (country) => normalized === country.code.toLowerCase() || normalized === searchable(country.ar) || normalized === searchable(country.en) || country.aliases.some((alias) => normalized === searchable(alias))\n )?.code;\n }\n function countryFromText(text) {\n if ([\"\\u0645\\u0635\\u0631\", \"egypt\", \"cairo\", \"\\u0627\\u0644\\u0642\\u0627\\u0647\\u0631\\u0647\", \"giza\", \"\\u0627\\u0644\\u062C\\u064A\\u0632\\u0647\", \"alexandria\", \"\\u0627\\u0644\\u0627\\u0633\\u0643\\u0646\\u062F\\u0631\\u064A\\u0647\"].some((term) => containsTerm(text, term))) return \"EG\";\n return gulf_countries_default.find(\n (country) => [country.ar, country.en, ...country.aliases].some((term) => containsTerm(text, term))\n )?.code;\n }\n function countryFromPhone(phone) {\n const value = String(phone ?? \"\").replace(/\\s/g, \"\");\n if (value.startsWith(\"+20\")) return \"EG\";\n return gulf_countries_default.find((country) => value.startsWith(country.dialCode))?.code;\n }\n function parseGeo(input) {\n const locationText = searchable([input.governorate, input.city, input.address].filter(Boolean).join(\" \"));\n const country = explicitCountryCode(input.country) ?? countryFromText(locationText) ?? countryFromPhone(input.phoneE164) ?? \"EG\";\n const governorateMatch = country === \"EG\" ? eg_governorates_default.flatMap((candidate) => [candidate.ar, candidate.en, ...candidate.aliases].map((term) => ({ candidate, term }))).sort((left, right) => searchable(right.term).length - searchable(left.term).length).find(({ term }) => containsTerm(locationText, term)) : void 0;\n const governorate = governorateMatch?.candidate;\n const inferredCity = governorate ? [...governorate.aliases].filter((alias) => searchable(alias) !== searchable(governorate.ar) && searchable(alias) !== searchable(governorate.en)).sort((left, right) => searchable(right).length - searchable(left).length).find((alias) => containsTerm(locationText, alias)) : void 0;\n const gulfCountry = gulf_countries_default.find((candidate) => candidate.code === country);\n const zone = governorate?.zone ?? (gulfCountry ? \"GULF\" : country === \"EG\" ? \"REGIONAL\" : \"INTL\");\n return {\n country,\n governorate: governorate ? { code: governorate.code, ar: governorate.ar, en: governorate.en } : null,\n city: String(input.city ?? \"\").trim() || inferredCity || governorateMatch?.term || null,\n zone\n };\n }\n function run(items) {\n return items.map((item) => {\n const customer = item.json.customer ?? {};\n const shipping = item.json.shipping ?? {};\n const geo = parseGeo({\n address: shipping.address ?? item.json.address,\n city: shipping.city ?? item.json.city,\n governorate: shipping.governorate ?? item.json.governorate,\n country: shipping.country ?? item.json.country,\n phoneE164: customer.phoneE164 ?? item.json.phoneE164\n });\n return { ...item, json: { ...item.json, geo } };\n });\n }\n\n // geo.bundle-entry.ts\n __smartCodRun = run;\n})();\nreturn __smartCodRun($input.all(), { now: new Date().toISOString() });" }, "id": "wf03b-address-geo", "name": "Parse New Address Geo-Location", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 3520, 580 ] }, { "parameters": { "jsCode": "let __smartCodRun;\n(() => {\n // n8n/code/carrier-route.ts\n var DEFAULT_ZONE_RULES = {\n METRO: { carrier: \"BOSTA\", service: \"BOSTA EXPRESS METRO\" },\n REGIONAL: { carrier: \"ARAMEX\", service: \"ARAMEX REGIONAL\" },\n GULF: { carrier: \"DHL\", service: \"DHL GULF EXPRESS\" },\n INTL: { carrier: \"DHL\", service: \"DHL INTERNATIONAL\" }\n };\n function routeCarrier(zone, rules = DEFAULT_ZONE_RULES) {\n const route = rules[zone];\n if (!route) throw new Error(`No carrier route configured for zone ${zone}`);\n return { zone, ...route };\n }\n function run(items) {\n return items.map((item) => {\n const geo = item.json.geo ?? {};\n const settings = item.json.settings ?? {};\n const rules = settings.zoneRules ?? DEFAULT_ZONE_RULES;\n const route = routeCarrier(String(geo.zone ?? item.json.zone), rules);\n return { ...item, json: { ...item.json, route } };\n });\n }\n\n // carrier-route.bundle-entry.ts\n __smartCodRun = run;\n})();\nreturn __smartCodRun($input.all(), { now: new Date().toISOString() });" }, "id": "wf03b-address-route", "name": "Re-Route Carrier for New Address", "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 3760, 580 ] }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/orders/{{ $json.decisionContext.order.id }}/address", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ addressLine: $json.shipping.address, city: $json.geo.city, governorate: $json.geo.governorate?.ar || $json.geo.city, country: $json.geo.country, zone: $json.geo.zone, carrier: $json.route.carrier, carrierService: $json.route.service }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-address-update", "name": "Update Order Address", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 4000, 580 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/customers/{{ $('Restore Conversation Context').item.json.customer.id }}/pending-action", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ action: 'NONE' }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-address-reset", "name": "Clear Address Conversation State", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 4240, 580 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "method": "POST", "url": "={{ $env.INTERNAL_API_URL }}/api/internal/orders/{{ $json.order.id }}/transition", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "contentType": "raw", "rawContentType": "application/json", "body": "={{ JSON.stringify({ to: 'NEEDS_REVIEW', reason: 'AI_UNCLEAR', actor: 'ai', meta: { transcript: $json.inbound.transcript || $json.inbound.text, confidence: $json.analysis.confidence } }) }}", "options": { "timeout": 10000 } }, "id": "wf03b-unclear-transition", "name": "Flag Unclear Message for Review", "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.2, "position": [ 3020, 800 ], "retryOnFail": true, "maxTries": 3, "waitBetweenTries": 1000, "credentials": { "httpHeaderAuth": { "id": "cred_internal_api", "name": "COD Internal API Bearer" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-escalate-audience", "name": "audience", "value": "admin", "type": "string" }, { "id": "wf03b-escalate-channel", "name": "channel", "value": "auto", "type": "string" }, { "id": "wf03b-escalate-template", "name": "template", "value": "review_alert", "type": "string" }, { "id": "wf03b-escalate-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-escalate-vars", "name": "vars", "value": "={{ { orderId: $('Restore Decision Context').item.json.order.id, riskScore: $('Restore Decision Context').item.json.order.riskScore, transcript: $('Restore Decision Context').item.json.inbound.transcript || $('Restore Decision Context').item.json.inbound.text } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-escalate-payload", "name": "Escalate Frustrated Customer to CS", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3260, 40 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-escalate-send", "name": "Send Escalation to Admin", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3500, 40 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-holding-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-holding-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-holding-template", "name": "template", "value": "holding_reply", "type": "string" }, { "id": "wf03b-holding-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-holding-chat", "name": "chatId", "value": "={{ $('Restore Decision Context').item.json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-holding-order", "name": "orderId", "value": "={{ $('Restore Decision Context').item.json.order.id }}", "type": "string" }, { "id": "wf03b-holding-vars", "name": "vars", "value": "={{ {} }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-holding-payload", "name": "Prepare Calm Holding Reply", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3260, 120 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-holding-send", "name": "Send Calm Holding Reply", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3500, 120 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-receipt-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-receipt-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-receipt-template", "name": "template", "value": "receipt", "type": "string" }, { "id": "wf03b-receipt-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-receipt-chat", "name": "chatId", "value": "={{ $('Restore Decision Context').item.json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-receipt-order", "name": "orderId", "value": "={{ $('Restore Decision Context').item.json.order.id }}", "type": "string" }, { "id": "wf03b-receipt-vars", "name": "vars", "value": "={{ { orderId: $('Restore Decision Context').item.json.order.id } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-receipt-payload", "name": "Prepare Confirmation Receipt", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3260, 220 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-receipt-send", "name": "Send Receipt", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3500, 220 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-warehouse-audience", "name": "audience", "value": "admin", "type": "string" }, { "id": "wf03b-warehouse-channel", "name": "channel", "value": "auto", "type": "string" }, { "id": "wf03b-warehouse-template", "name": "template", "value": "warehouse_packing_slip", "type": "string" }, { "id": "wf03b-warehouse-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-warehouse-vars", "name": "vars", "value": "={{ { orderId: $('Restore Decision Context').item.json.order.id, items: $('Restore Decision Context').item.json.order.items.map(item => item.sku + ' × ' + item.qty).join('، '), labelUrl: $env.APP_PUBLIC_URL + '/awb/' + $('Restore Decision Context').item.json.order.id } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-warehouse-payload", "name": "Alert Warehouse Packing Slip", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3260, 280 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-warehouse-send", "name": "Send Warehouse Alert", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3500, 280 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-retention-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-retention-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-retention-template", "name": "template", "value": "retention_offer", "type": "string" }, { "id": "wf03b-retention-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-retention-chat", "name": "chatId", "value": "={{ $('Restore Decision Context').item.json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-retention-order", "name": "orderId", "value": "={{ $('Restore Decision Context').item.json.order.id }}", "type": "string" }, { "id": "wf03b-retention-vars", "name": "vars", "value": "={{ { orderId: $('Restore Decision Context').item.json.order.id, discountPercent: $('Restore Decision Context').item.json.settings.retention.discountPercent } }}", "type": "object" }, { "id": "wf03b-retention-buttons", "name": "buttons", "value": "={{ [{ text: 'موافق', callbackData: 'ret:accept:' + $('Restore Decision Context').item.json.order.id }, { text: 'لا، إلغاء', callbackData: 'ret:decline:' + $('Restore Decision Context').item.json.order.id }] }}", "type": "array" } ] }, "options": {} }, "id": "wf03b-retention-payload", "name": "Dispatch Discount Offer", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3500, 360 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-retention-send", "name": "Send Retention Offer", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3740, 360 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-cancel-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-cancel-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-cancel-template", "name": "template", "value": "cancellation", "type": "string" }, { "id": "wf03b-cancel-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-cancel-chat", "name": "chatId", "value": "={{ $('Restore Decision Context').item.json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-cancel-order", "name": "orderId", "value": "={{ $('Restore Decision Context').item.json.order.id }}", "type": "string" }, { "id": "wf03b-cancel-vars", "name": "vars", "value": "={{ { orderId: $('Restore Decision Context').item.json.order.id } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-cancel-payload", "name": "Prepare Cancellation Notice", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3500, 480 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-cancel-send", "name": "Send Cancellation Notice", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3740, 480 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-request-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-request-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-request-template", "name": "template", "value": "address_request", "type": "string" }, { "id": "wf03b-request-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-request-chat", "name": "chatId", "value": "={{ $('Restore Decision Context').item.json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-request-order", "name": "orderId", "value": "={{ $('Restore Decision Context').item.json.order.id }}", "type": "string" }, { "id": "wf03b-request-vars", "name": "vars", "value": "={{ { orderId: $('Restore Decision Context').item.json.order.id } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-address-request-payload", "name": "Prepare Address Request", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3500, 700 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-address-request-send", "name": "Send Address Request", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3740, 700 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-address-confirm-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-address-confirm-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-address-confirm-template", "name": "template", "value": "address_confirmation", "type": "string" }, { "id": "wf03b-address-confirm-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-address-confirm-chat", "name": "chatId", "value": "={{ $('Restore Conversation Context').item.json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-address-confirm-order", "name": "orderId", "value": "={{ $('Restore Conversation Context').item.json.order.id }}", "type": "string" }, { "id": "wf03b-address-confirm-vars", "name": "vars", "value": "={{ { orderId: $('Restore Conversation Context').item.json.order.id, address: $('Update Order Address').item.json.order.addressLine } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-address-confirm-payload", "name": "Prepare Address Confirmation", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 4480, 580 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-address-confirm-send", "name": "Send Address Confirmation", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 4720, 580 ] }, { "parameters": { "assignments": { "assignments": [ { "id": "wf03b-question-audience", "name": "audience", "value": "customer", "type": "string" }, { "id": "wf03b-question-channel", "name": "channel", "value": "telegram", "type": "string" }, { "id": "wf03b-question-template", "name": "template", "value": "question_reply", "type": "string" }, { "id": "wf03b-question-language", "name": "language", "value": "ar", "type": "string" }, { "id": "wf03b-question-chat", "name": "chatId", "value": "={{ $json.inbound.chatId }}", "type": "string" }, { "id": "wf03b-question-order", "name": "orderId", "value": "={{ $json.order.id }}", "type": "string" }, { "id": "wf03b-question-vars", "name": "vars", "value": "={{ { reply: $json.analysis.reply_ar } }}", "type": "object" } ] }, "options": {} }, "id": "wf03b-question-payload", "name": "Prepare FAQ-Grounded Reply", "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 3020, 720 ] }, { "parameters": { "workflowId": { "__rl": true, "value": "CODWF00SendNotification", "mode": "id" }, "mode": "once", "options": { "waitForSubWorkflow": true } }, "id": "wf03b-question-send", "name": "Send Customer Question Reply", "type": "n8n-nodes-base.executeWorkflow", "typeVersion": 1.3, "position": [ 3260, 760 ] } ], "connections": { "Customer Message Request": { "main": [ [ { "node": "Normalize to InboundMessage", "type": "main", "index": 0 } ] ] }, "Test Inbound Webhook": { "main": [ [ { "node": "Test Hooks Enabled & Authorized?", "type": "main", "index": 0 } ] ] }, "Test Hooks Enabled & Authorized?": { "main": [ [ { "node": "Normalize to InboundMessage", "type": "main", "index": 0 }, { "node": "Respond Test Accepted", "type": "main", "index": 0 } ], [ { "node": "Respond Test Hook Unavailable", "type": "main", "index": 0 } ] ] }, "Normalize to InboundMessage": { "main": [ [ { "node": "Fetch Customer & Open Order", "type": "main", "index": 0 } ] ] }, "Fetch Customer & Open Order": { "main": [ [ { "node": "Fetch Order & FAQ Settings", "type": "main", "index": 0 } ] ] }, "Fetch Order & FAQ Settings": { "main": [ [ { "node": "Merge Conversation & Order Context", "type": "main", "index": 0 } ] ] }, "Merge Conversation & Order Context": { "main": [ [ { "node": "Log Conversation Entry", "type": "main", "index": 0 } ] ] }, "Log Conversation Entry": { "main": [ [ { "node": "Restore Conversation Context", "type": "main", "index": 0 } ] ] }, "Restore Conversation Context": { "main": [ [ { "node": "Pending-Action Switch", "type": "main", "index": 0 } ] ] }, "Pending-Action Switch": { "main": [ [ { "node": "Prepare Pending New Address", "type": "main", "index": 0 } ], [ { "node": "Callback or AI Router", "type": "main", "index": 0 } ] ] }, "Prepare Pending New Address": { "main": [ [ { "node": "Parse New Address Geo-Location", "type": "main", "index": 0 } ] ] }, "Callback or AI Router": { "main": [ [ { "node": "Process Button Action Direct", "type": "main", "index": 0 } ], [ { "node": "Canned Test Analysis?", "type": "main", "index": 0 } ] ] }, "Process Button Action Direct": { "main": [ [ { "node": "Callback Owns Open Order?", "type": "main", "index": 0 } ] ] }, "Callback Owns Open Order?": { "main": [ [ { "node": "Map Callback to Trusted Intent", "type": "main", "index": 0 } ], [ { "node": "Reject Forged Callback", "type": "main", "index": 0 } ] ] }, "Reject Forged Callback": { "main": [ [ { "node": "Send Forged Action Rejection", "type": "main", "index": 0 } ] ] }, "Map Callback to Trusted Intent": { "main": [ [ { "node": "Merge Order & AI Intent Context", "type": "main", "index": 0 } ] ] }, "Canned Test Analysis?": { "main": [ [ { "node": "Use Canned Structured Analysis", "type": "main", "index": 0 } ], [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "Use Canned Structured Analysis": { "main": [ [ { "node": "Merge Order & AI Intent Context", "type": "main", "index": 0 } ] ] }, "AI Agent": { "main": [ [ { "node": "Normalize Structured AI Output", "type": "main", "index": 0 } ] ] }, "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "Structured Output Parser": { "ai_outputParser": [ [ { "node": "AI Agent", "type": "ai_outputParser", "index": 0 } ] ] }, "Normalize Structured AI Output": { "main": [ [ { "node": "Merge Order & AI Intent Context", "type": "main", "index": 0 } ] ] }, "Merge Order & AI Intent Context": { "main": [ [ { "node": "Log Intent, Sentiment & Confidence", "type": "main", "index": 0 } ] ] }, "Log Intent, Sentiment & Confidence": { "main": [ [ { "node": "Restore Decision Context", "type": "main", "index": 0 } ] ] }, "Restore Decision Context": { "main": [ [ { "node": "Angry Customer Sentiment Filter", "type": "main", "index": 0 } ] ] }, "Angry Customer Sentiment Filter": { "main": [ [ { "node": "Flag Angry Customer for Review", "type": "main", "index": 0 } ], [ { "node": "Intent Decision Final Router", "type": "main", "index": 0 } ] ] }, "Flag Angry Customer for Review": { "main": [ [ { "node": "Escalate Frustrated Customer to CS", "type": "main", "index": 0 }, { "node": "Prepare Calm Holding Reply", "type": "main", "index": 0 } ] ] }, "Escalate Frustrated Customer to CS": { "main": [ [ { "node": "Send Escalation to Admin", "type": "main", "index": 0 } ] ] }, "Prepare Calm Holding Reply": { "main": [ [ { "node": "Send Calm Holding Reply", "type": "main", "index": 0 } ] ] }, "Intent Decision Final Router": { "main": [ [ { "node": "Transition CONFIRMED", "type": "main", "index": 0 } ], [ { "node": "Sales Retention Negotiator", "type": "main", "index": 0 } ], [ { "node": "New Address Included?", "type": "main", "index": 0 } ], [ { "node": "Prepare FAQ-Grounded Reply", "type": "main", "index": 0 } ], [ { "node": "Flag Unclear Message for Review", "type": "main", "index": 0 } ] ] }, "Transition CONFIRMED": { "main": [ [ { "node": "Prepare Confirmation Receipt", "type": "main", "index": 0 }, { "node": "Alert Warehouse Packing Slip", "type": "main", "index": 0 } ] ] }, "Prepare Confirmation Receipt": { "main": [ [ { "node": "Send Receipt", "type": "main", "index": 0 } ] ] }, "Alert Warehouse Packing Slip": { "main": [ [ { "node": "Send Warehouse Alert", "type": "main", "index": 0 } ] ] }, "Sales Retention Negotiator": { "main": [ [ { "node": "Apply Retention Discount", "type": "main", "index": 0 } ], [ { "node": "Transition CANCELLED", "type": "main", "index": 0 } ] ] }, "Apply Retention Discount": { "main": [ [ { "node": "Dispatch Discount Offer", "type": "main", "index": 0 } ] ] }, "Dispatch Discount Offer": { "main": [ [ { "node": "Send Retention Offer", "type": "main", "index": 0 } ] ] }, "Transition CANCELLED": { "main": [ [ { "node": "Prepare Cancellation Notice", "type": "main", "index": 0 } ] ] }, "Prepare Cancellation Notice": { "main": [ [ { "node": "Send Cancellation Notice", "type": "main", "index": 0 } ] ] }, "New Address Included?": { "main": [ [ { "node": "Prepare Inline New Address", "type": "main", "index": 0 } ], [ { "node": "Set AWAIT_ADDRESS State", "type": "main", "index": 0 } ] ] }, "Set AWAIT_ADDRESS State": { "main": [ [ { "node": "Prepare Address Request", "type": "main", "index": 0 } ] ] }, "Prepare Address Request": { "main": [ [ { "node": "Send Address Request", "type": "main", "index": 0 } ] ] }, "Prepare Inline New Address": { "main": [ [ { "node": "Parse New Address Geo-Location", "type": "main", "index": 0 } ] ] }, "Parse New Address Geo-Location": { "main": [ [ { "node": "Re-Route Carrier for New Address", "type": "main", "index": 0 } ] ] }, "Re-Route Carrier for New Address": { "main": [ [ { "node": "Update Order Address", "type": "main", "index": 0 } ] ] }, "Update Order Address": { "main": [ [ { "node": "Clear Address Conversation State", "type": "main", "index": 0 } ] ] }, "Clear Address Conversation State": { "main": [ [ { "node": "Prepare Address Confirmation", "type": "main", "index": 0 } ] ] }, "Prepare Address Confirmation": { "main": [ [ { "node": "Send Address Confirmation", "type": "main", "index": 0 } ] ] }, "Prepare FAQ-Grounded Reply": { "main": [ [ { "node": "Send Customer Question Reply", "type": "main", "index": 0 } ] ] }, "Flag Unclear Message for Review": { "main": [ [ { "node": "Escalate Frustrated Customer to CS", "type": "main", "index": 0 }, { "node": "Prepare Calm Holding Reply", "type": "main", "index": 0 } ] ] } }, "settings": { "executionOrder": "v1", "errorWorkflow": "CODWF99ErrorHandler", "timezone": "Africa/Cairo" }, "versionId": "f03b0000-0000-4000-8000-000000000000", "meta": { "templateCredsSetupCompleted": true }, "tags": [] }